Delivery from Migros Online

Delivery process

• Can my shopping be delivered abroad?
• My apartment is part of a complex with multi-unit mailboxes.
• Will my shopping be delivered to my door?
• Where will my shopping be delivered if I'm not at home?

Delivery fees

• How can I save on delivery?
• How much will my order cost to deliver?
• Do I have to pay delivery fees for frozen products?
• Do I have to pay a deposit for cool boxes?
• Do I have to pay a deposit for cooling bags?

Delivery times

• Are different delivery windows available to choose from?
• Will 1.5-hour delivery windows be available in my region sometime soon?
• Can I change the delivery date after placing my order?
• Why can't Migros Online deliver my shopping before Monday afternoon?
• Can I choose the delivery date myself?
• How can I check if there are still delivery times available?

Delivery pass

• What is a delivery pass?
• How do I order my delivery pass?
• How can I pay for my delivery pass?
• How can I get free delivery?
• Free returns of your PET bottles
• How long is my delivery pass valid for?

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Cooling and packaging

• Can I return my cool bags to a Migros branch store?
• Freezer boxes: what safety precautions do I have to take?
• How are fresh products kept cool during transportation?
• How is my order packaged and can I return the packaging?
• Can I return my paper bags to Migros branch stores?

Return and defects

• What can I do if I was not satisfied with the service during delivery?
• What can I do if a product is missing, damaged or expired?