Delivery process
- How can I know when my delivery was deposited?
- Will my order be delivered to my door?
- What happens if I’m not home during delivery?
- How can I track the status of my delivery?
- What notifications will I receive about the status of my delivery?
- How can I register for and use the Swiss Post "My consignments" service?
Delivery fees
Delivery times
- Are different delivery windows available to choose from?
- How do I get a refund if I've cancelled my order?
- Will 1.5-hour delivery windows be available in my region sometime soon?
- What if I need to change my delivery time or date?
- Why can't Migros Online deliver my shopping before Monday afternoon?
- Can I choose the delivery date myself?
Delivery pass
- What is a delivery pass?
- How do I order my delivery pass?
- How can I pay for my delivery pass?
- How can I get free delivery?
- Free returns of your PET bottles
- How long is my delivery pass valid for?
Cooling and packaging
- Can I return my packaging material, such as cool bags and freezer boxes, to a Migros store?
- Do I have to pay for cool bags, cool boxes and freezer boxes?
- Which packaging materials can I return?
- How can I return packaging materials such as freezer boxes if I’m not planning to place another order anytime soon?
- Freezer boxes: what safety precautions do I have to take?
- How are fresh products kept cool during transportation?