Most of the transport route is completed in refrigerated trucks. Your products are kept continuously chilled all the way to your doorstep:
- PET bottles filled with frozen water keep the products cold in cool bags.
- Sometimes we now also use cool boxes that keep the products at 5°C.
If you receive your fresh products in paper bags, it simply means the delivery person takes them out of the cool box in the truck shortly before handing it over to you.
You can return the cool boxes and cool bags, including the PET bottles, directly back to the delivery person.
For the cold bags (not the cool boxes), we charge a fee of CHF 5.– per order (not per bag) if we have not received them back after 4 months.
For logistical reasons it is not possible to return the bags or boxes at a Migros store.