Package delivery notified by DHL: before your package is delivered by DHL, you are sent a notification by SMS or email. If you are not at home at the notified time and cannot take delivery of your package in person, the DHL delivery person will leave a notification card in your letterbox. You can then go to ondemand.dhl.com/ch and redirect your package to a PickMup location with a DHL service point using the information on the card.
DHL packages delivered as per delivery preferences: if you regularly receive packages via DHL, you can set your delivery preferences for DHL deliveries at ondemand.dhl.com/ch and, for example, select and set that you want to collect them from a nearby PickMup location with a DHL service point. If the online shop sends orders via DHL, delivery will take place as per your delivery preferences.
As soon as your package is ready for collection, you will be notified by SMS or email. Deliveries must be collected within seven days.