There may be several reasons:
- You didn’t show your Cumulus code at the checkout.
- The conditions of the reward card weren’t met. You can find them on each reward card under “How it works”.
- The reward card has expired.
Please note that it may take some time after your purchase for the reward card to be updated in the app.
If you have any further questions, please contact the Cumulus Infoline: 0848 85 0848