The total is calculated provisionally and can differ from the final total. This is because there are costs that we can only calculate once your order has arrived.
The following factors play a role:
- Products with a variable weight: we calculate the price of some fresh products such as fruit and vegetables by weight, usually on a price per kilo basis. However, we will only find out the exact weight when packing the products. At our warehouse, somebody takes care of your order, picking your products from the shelves and packing them carefully. The products with a variable weight are then accurately weighed. This allows us to calculate the exact price that appears on your invoice.
- Freezer box deposit: our freezer boxes ensure that your frozen products remain safely frozen throughout their entire journey from our warehouses to your front door. If you are not at home at the time of delivery, we will leave the box with you for a deposit of CHF 20. Simply return the box to our delivery service at the next opportunity. As soon as the box is back with us, you will get your deposit back.
- Out of stock products: it can happen a product included in your order is out of stock. We of course do not charge you for anything that we are unable to deliver. The product therefore does not appear on your invoice.
- Climate compensation: if you made a climate compensation, the final amount of your climate contribution will be calculated based on the exact weight of your delivered products.