Packaging materials such as cool bags and freezer boxes are reusable. If you are at home at the time of delivery, the cool bags, freezer boxes and insulating material will be taken back right away and there will be no charges. The most important information on returns:
-Cool bags: If your order has been delivered in cool bags, you can return them upon your next delivery within 4 months. After this deadline, we charge a fee of CHF 5.– per order (not per bag).
-Freezer boxes: If a freezer box has been left, a deposit of CHF 20.– will be charged. As soon as it is returned to us, we will credit your account with the CHF 20.–.
Further information on returning your packaging is available here.