At present, it is not possible to refund the climate contribution for individual products that are returned. In exceptional cases, it is possible to refund the climate contribution for the entire purchase at the customer service desk. This is only possible directly after the purchase and upon presenting the receipt and the purchased products.
Once an order is ready for delivery, the climate contribution can no longer be reimbursed. This also applies if goods are damaged and/or returned. If an order is cancelled before it is ready for delivery, the climate contribution will be reimbursed.
The GTC apply. See also the GTC under 4b) Climate contribution.