In the event of error, the climate contribution of the purchase can be refunded to you at the customer service desk. This is only possible directly after the purchase and upon presenting the receipt and the purchased products. Only the entire climate contribution can be reimbursed. An adjustment of the amount is not possible.
Once an order is ready for delivery, the climate contribution can no longer be reimbursed.
The GTC apply. See also the GTC under 4b) Climate contribution: